civiktotoPrivacy Policy

This page describes what we collect when you use civiktoto and how we keep that data protected. We handle your personal information—email, phone, identity documents, payment details—with careful attention to security and legal compliance. Our data practices reflect both our operational needs and your rights as an account holder.

We at civiktoto process your data to deliver sportsbook betting (Liga 1, Piala AFF, international football), live-dealer casino tables, esports markets, and slot games. We also use your data to manage deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet), verify your account identity, calculate weekly cashback and tier progression, and support customer inquiries.

Our services are available only where applicable local law permits. If you access civiktoto from a jurisdiction where online gaming is prohibited, you do so contrary to local law and at your own risk. We do not offer our services in such jurisdictions and will take steps to restrict access if we become aware of violations.

What Data We Collect on civiktoto

We collect personal information in several categories. During account registration, we gather your email address, phone number, and chosen password. When you complete account verification (required before any withdrawal), we collect your full name, date of birth, national ID number (KTP) or passport number, and proof of residence (e.g., utility bill or bank statement with your name and address visible).

When you deposit or withdraw funds on civiktoto, we record your payment method, the amount, and transaction date. We do not store raw credit card numbers or bank account credentials; instead, we receive tokenised payment references from our payment processors. We also collect information about your betting activity: which markets you wager on (Liga 1 matches, Piala AFF, blackjack, Aviator slots, etc.), bet amounts, outcomes, and settlement results.

We also collect technical data passively. When you access civiktoto, our servers log your IP address, the type of device and browser you use, the pages you visit, and the duration of your session. This technical data helps us understand platform usage patterns, troubleshoot technical issues, and detect fraud or unauthorised access attempts.

How We Use Your Data on civiktoto

We use your email and phone number to verify your account, send important notifications about deposits, withdrawals, tier changes, and weekly cashback credits. We use your identity documents solely to comply with anti-money-laundering (AML) and know-your-customer (KYC) requirements imposed by law. We do not share these documents with third parties except as legally required (e.g., if a regulator requests them).

We use your betting activity data to calculate your weekly cashback, determine your tier level (Standard, Silver, Gold, Platinum), settle bets according to official results, and investigate disputes. We use payment transaction data to prevent fraud, reconcile deposits and withdrawals, and comply with financial reporting obligations.

We use technical data to improve civiktoto's performance, diagnose security threats, and detect unusual account activity that may indicate compromised credentials or unauthorised access. We may contact you via email or phone if we detect suspicious activity and need to verify that you authorized recent transactions.

Third-Party Data Processors

We work with several third-party service providers who process your data on our behalf. Payment processors (Verifone, Adyen, or similar) handle your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer transactions. These processors are bound by strict confidentiality agreements and process data only to execute your deposit and withdrawal requests.

Our hosting provider maintains our servers and databases. Our servers may sit outside Indonesia (possibly in Singapore or elsewhere in Southeast Asia), which means your data is transferred internationally. However, we ensure that any international transfer is conducted securely and that the receiving party maintains equivalent data protection standards.

We may also share data with regulatory bodies, law-enforcement agencies, or financial authorities if legally required or if we have reasonable grounds to suspect money laundering, fraud, or violation of our terms of service. We will disclose such sharing only if legally obliged to do so or if we have no legal restriction preventing disclosure.

Data Retention & Deletion on civiktoto

• 1
  Account dataRetention

  We retain account credentials, identity verification data, and betting history for the lifetime of your account, plus 7 years after account closure (to comply with financial record-keeping laws).

• 2
  Payment transaction recordsRetention

  We keep detailed payment transaction logs for 7 years to satisfy banking regulations and potential audit requirements.

• 3
  Technical logsRetention

  We retain server logs, IP addresses, and device information for 90 days, then anonymise or delete them.

• 4
  Account deletion requestYour rights

  You may request account closure and data deletion, but we will retain betting history and payment records for the retention periods mandated by law.

Cookies & Tracking on civiktoto

We use cookies and similar tracking technologies to remember your login status, preserve your betting slip, and track your navigation through civiktoto. Cookies are small files stored on your device; they do not contain sensitive information like passwords or card numbers.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set duration to recognise you on subsequent visits). We also use analytics cookies to understand how users interact with civiktoto—which pages are most visited, how long users stay, which markets are most popular—so we can improve our platform.

You can control cookie settings in your browser preferences. If you disable cookies, some civiktoto features (like staying logged in) may not work properly. We do not set cookies to track your activity outside civiktoto or across unrelated websites.

Data Security on civiktoto

We employ industry-standard encryption (SSL/TLS) to protect data in transit between your device and civiktoto's servers. Your password is hashed and salted, meaning we do not store it in plain text. Payment data is tokenised, so our systems do not directly handle raw card or account numbers.

Our servers are physically secured and access-controlled. Our staff sign confidentiality agreements and undergo background checks. We conduct regular security audits and penetration testing to identify and address vulnerabilities. Despite these measures, no security system is absolutely impenetrable; we encourage you to use a strong, unique password and enable two-factor authentication if available on civiktoto.

Your Data Rights on civiktoto

You have the right to access your personal data held by civiktoto. You can request a copy of your account information, betting history, and payment records by contacting our support team via the chat widget on civiktoto or by emailing us through the FAQ page contact form.

You have the right to request correction of inaccurate data. If your address, phone number, or other details are wrong, contact civiktoto support and we will update them. You have the right to request deletion of your account and associated data, subject to legal retention obligations (we must keep payment and betting records for 7 years).

You have the right to object to certain uses of your data—for example, if you do not wish to receive marketing emails from civiktoto, you can unsubscribe or opt out via your account settings. You have the right to withdraw consent for non-essential processing (e.g., analytics cookies), though this may limit some civiktoto features.

International Data Transfer

civiktoto operates internationally, serving users across Indonesia and the Southeast Asian region. When you use civiktoto, your data may be transferred to and processed in countries outside Indonesia—including Singapore, Malaysia, or other jurisdictions where our servers or service providers are located. We ensure that such transfers are conducted securely and that receiving parties provide data protection standards equivalent to Indonesian law.

By using civiktoto, you consent to such international data transfers. If you are located in Jakarta, Surabaya, Bandung, Medan, or Semarang and prefer not to have your data transferred internationally, you should not use civiktoto.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, new technologies, or evolving legal requirements. We will notify you of material changes by email or by displaying a notice on civiktoto before the change takes effect. Your continued use of civiktoto after such notice constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have questions about how we handle your data on civiktoto, or if you wish to exercise any of your data rights, please reach out. Our support team is available via the civiktoto chat widget during standard business hours. You can also send inquiries through the FAQ contact form or by contacting our data protection officer directly.

We are committed to protecting your privacy and ensuring that your experience on civiktoto is secure and transparent. Thank you for trusting us with your data.